Switzerland

Our client is a globally recognised consumer brand seeking an experienced VP Customer Experience & Omnichannel to drive customer engagement, retail excellence, and commercial performance across international markets.

Reporting into executive leadership, the role will be responsible for defining and delivering a customer-first strategy that seamlessly connects physical retail, eCommerce, CRM, loyalty, and client services. The successful candidate will lead cross-functional teams to enhance customer journeys, improve retention, and create consistent brand experiences across all channels.

The ideal candidate combines strategic thinking with strong operational execution and has a proven background leading customer experience, CRM, retail operations, or digital transformation initiatives within an international retail environment.

This is a highly visible leadership position offering the opportunity to influence business strategy, shape future customer engagement models, and contribute directly to the company’s continued global growth.

Europe

Our client is a rapidly growing international retail and lifestyle business seeking an experienced Senior Director of Retail Expansion & Store Development to support the next phase of its European growth strategy.

The role will be responsible for leading retail expansion, store development, and capital investment projects across multiple markets. Working closely with executive leadership, you will develop and execute long-term expansion plans, oversee new store openings, refurbishments, and relocations, and ensure the retail estate continues to deliver a best-in-class customer experience.

We are seeking a commercially driven leader with extensive experience in retail expansion, architecture, construction, and project management. The successful candidate will have a proven track record of delivering multi-market store development programmes and managing relationships with landlords, external partners, and internal stakeholders.

This position offers the opportunity to play a key role in shaping the future retail footprint of a well-established international brand and would suit individuals currently operating at Director, Senior Director, or VP level within retail, fashion, lifestyle, sporting goods, or luxury sectors.